Privacy Policy

Last updated: January 22, 2026

JOY JOY ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

We collect information that you provide directly to us:

• Account Information: Name, email address, phone number, and profile picture when you create an account.
• Location Data: With your permission, we collect your location to show trips and activities in your area.
• Booking Information: Details of trips you book, including payment information processed securely through our payment providers.
• Identity Documents: For certain bookings, guides may require ID verification. These documents are stored securely and used only for verification purposes.
• Communications: Messages you send to guides or our support team.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Send you booking confirmations and updates
• Show you relevant trips and activities based on your location
• Respond to your comments, questions, and requests
• Send promotional communications (you can opt out at any time)
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse

3. Information Sharing

We may share your information with:

• Guides: When you book a trip, we share necessary information with the guide (name, contact details, number of participants).
• Payment Processors: We use third-party payment processors (Stripe) to process payments securely.
• Service Providers: We may share information with vendors who assist us in providing our services.
• Legal Requirements: We may disclose information if required by law or to protect our rights.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

5. Your Rights

Depending on your location, you may have the following rights:

• Access your personal information
• Correct inaccurate data
• Delete your account and personal data
• Object to or restrict processing
• Data portability
• Withdraw consent

To exercise these rights, please contact us at the email below.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may retain certain information for legitimate business purposes or as required by law.

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.